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A special message from Joy Duling: After a year of hosting the live weekly broadcasts for The Member Experience Advantage, I felt like it was time to shake things up a bit. This broadcast really started out as a personal challenge for myself to get comfortable with my voice and share some thoughts that I hope you’ve found helpful during our time together. When the uncertainty of the COVID-10 pandemic hit earlier this year, I found myself - like many of you - sitting with a feeling of uncertainty. I wondered how my clients would react, could my business weather this storm, and what did I need to do to support the organizations that I serve? I realized that the most important thing that I could do was just show up and do what I could to be helpful. As I talked to clients and others in this field, I realized that many organizations were asking that same question, “How can we be helpful?” It turns out that there were many different answers to that question, but simply staying focused on that one simple thing connects organizations to their core purpose - serving members in a way that is meaningful and has inherent value. So, I chose THAT as my theme for a brand new podcast… The Joy of Membership Podcast explores the stories of people and organizations who have asked that simple question, “how can we be helpful?”  Together, we can learn from their aha moments and find new ways that you, too, can be helpful and build value for your members. You’ll find The Joy of Membership podcast on all of the major platforms and, at the time that I’m recording this, there are several episodes already waiting for you to dive in. I can’t wait to hear what you think of the new show. Please drop a line and let me know or leave a review and help me spread the word. Take care and I’ll see you soon at The Joy of Membership Podcast. http://www.joyofmembership.com/podcast --- Send in a voice message: https://anchor.fm/joyofmembership/message