IMPROVING THE PATIENT AND FAMILY EXPERIENCE

Use the first two podcasts to help educate frontline staff in meetings and trainings. The third podcast is a coaching model that leadership can use to close the loop of accountability. Podcast 1: Intention-Connection-Action (13 minutes) Only after I’m clear about my intention and I’ve connected with the patient, do I carry out any tasks of the job such as checking vitals, medications, etc.

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