Dr. Jessalyn Klein: Dealing with Difficult People

In this episode, Jerry Bradshaw and Dr. Jessalyn Klein discuss:

Working with people with different personality types and different opinions.
Successfully dealing with a know-it-all, a boundary pusher, and others.
Setting expectations from the beginning.
Giving necessary education and managing magical thinking.
Using the DEAR MAN trick for dealing with people.

Key Takeaways:

As the trainer, be willing to throw the trainee a bone, but give them the big picture and show them how what they are saying fits in (or doesn’t) with that bigger picture.
If people just want interaction, if they are paying you, they will likely drop off at some point. If they keep coming back, they likely do want to learn something even if they can’t admit it.
Be realistic, be communicative, and be upfront. Don’t lie to the client about how the training is going.
If you understand what motivates someone to behave in a certain way, then you can understand how to deal with that behavior (much like dog training).
Your job is to educate the client, not to shame them for what they don’t know.

"This all does come down to, ultimately, having a better educated general population with animals. Also, when you set up expectations effectively, and you and your clients are on the same page, that's going to result in meeting agreed upon goals, and they're going to be happy clients, they're going to be happy with their dogs, and happy with you as a trainer." — Dr. Jessalyn Klein

Get Jerry's book Controlled Aggression on Amazon.com

Contact Jessalyn:

LinkedIn: https://www.linkedin.com/in/jessalynkleinphd/

Instagram: https://www.instagram.com/jessalyn.klein/

Instagram: https://www.instagram.com/drkleink9training/

Contact Jerry:

Website: controlledaggressionpodcast.com

Email: JBradshaw@TarheelCanine.com

Tarheel Canine Training: www.tarheelcanine.com

Youtube: tarheelcanine

Twitter: @tarheelcanine

Instagram: @tarheelk9