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The pressure to deliver on rising customer expectations has never been higher. Up to 32% of customers report they are prepared to walk away from a poor experience, and this comes at a time when digital adoption is rapidly increasing. MGAs that leverage intelligent document processing enable faster times to market and unlock touchless processing capabilities, both important elements to improving customer satisfaction. 

We recently spoke with Mladen Subasic, Head of Product and Innovation at OIP Robotics, and Nemanja Jokic, Director of Business Technology at OIP Robotics, to explore how the use of clean, reusable and enriched data can improve underwriting decisions. Additionally, they discuss the role of AI and how to transform from transactional underwriting to portfolio management.  

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