Aiming for $80M, Part 2: Jimmie Dale of Baker Brothers in DFW Talks about How to Strategically Use Your People; Call Center Structure & Management; Managing Materials Costs; Maintaining Culture as You Grow; and Private Equity in the Trades.

Welcome to The Successful Contractor Podcast, Powered by CertainPath.  A show for residential contractors about residential contractors…  We chronicle business journeys, share insights, and celebrate successes in this wonderful industry.  Thank you to our sponsors:

 

Dynamic- Dynamic Air Quality Solutions supplies the private labeled Clean Air Defense System IAQ products exclusively to SGI members.  Based on science and logic these high performing IAQ products control all three phases of indoor air contamination and are supported by World Class technical and communication training for your entire team.  Learn how to build an IAQ culture within your company with highly profitable IAQ products, while helping your clients breathe Cleaner, Healthier, and Fresher indoor air.  To partner with us email Michelle Hogan today at worldclass@dynamicaqs.com .

 

Shubee - ShuBee makes it easy to take your customer service to the next level. Show your clients you care with their full line of extra-large, extra durable products made specifically to protect their home or business. ShuBee products were made by service professionals for service professionals. None of those cheap, thin shoe covers that tear on the job. Their booties are made tough. They have surface protection products for every floor type to make sure you don’t leave behind scuffs or scrapes. And don’t forget their coveralls. Made with an extra long torso for ease of motion, while keeping your uniform clean all day. Let ShuBee prevent the hassle of clean up by preventing the mess in the first place. Put your best foot forward with ShuBee today. Visit their website at www.shubee.com or give them a call today and mention coupon code SGIPOD10 to receive 10% off your next order.

 

GOODMAN® - Since 1982, Goodman Manufacturing has focused on the goal of producing energy-efficient, high-quality HVAC equipment that is easy to sell, install and maintain. Goodman’s continuous efforts have helped contribute to the success of HVAC dealers, like you, across towns and big cities throughout the country. Goodman produces a complete line of refreshingly affordable, ducted split systems and packaged units. The company’s current product line is supported by numerous technology enhancements, many exclusive to the Goodman brand. It’s no wonder millions of homeowners say, “Thank goodness for Goodman.®”

 

pulseM - pulseM is the #1 Review generation platform built for Home Services. The majority of CertainPath members use pulseM for Google Reviews, Customer Communication through text messaging and much more. To quote Bubba Thurman of Baker Brothers - “I can’t say enough good things about pulseM - They match our core values and they do an unbelievable job.” For more information please visit pulsem.me.

 

Customer Lobby - Customer Lobby is a new member of the CertainPath partner network! Did you know it costs 5 times more to get a new customer than it does to retain an existing one? Customer Lobby gets you more repeat business by automatically sending postcards and emails to your customers at exactly the right time. Customer Lobby is THE best way for CertainPath contractors to increase revenue and make sure their customers are coming back again and again. To quote Jeff Katz from Clinton Electric - “Customer Lobby expanded our business to people that we never would’ve gotten revenue from” For more information please visit customerlobby.com

 

The Successful Contractor Podcast is a part of the CertainPath family.  CertainPath builds successful home service businesses—and has for 23 years.  We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,000+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible.  Let us show you the way.  With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information.

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