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When we’re communicating with others digitally, whether that be video, audio, or text, it is important for us, both as senders, and recipients to correctly interpret the personality of the person that we’re communicating with. Unfortunately, research shows that this isn’t the case. In fact, with emails, 50% of the time, the “tone” is misinterpreted by the recipient. To help us build digital connection and trust with the people we communicate with online, I bring on an expert in the space. Her name is Erica Dhawan. Erica is an award-winning keynote speaker and is the author of the book titled Digital Body Language. Today Erica will help us learn how to express our digital body language so we can begin building greater connections and trust with those we communicate with online.

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