Understanding customers' unique learning needs when onboarding | Thomas Eugene, Merydyan Technologies
In this episode of https://www.productmarketingalliance.com/product-marketing-life-podcast-series/ (Product Marketing Life), host Mark Assini is joined by Thomas Eugene, Senior Professional Services Engineer at Merydyan Technologies. During their chat, they discussed how critical it is to understand your customers and their unique learning needs when onboarding them to your product. Plus, Thomas shares some methods that he’s used in his career to create a learning environment that puts customers at ease and makes them that much more willing to share valuable insights and feedback. Wanna learn more about customer research? https://certified.productmarketingalliance.com/p/customer-research-certified (Get Customer Research Certified). While you're at it, why not become a https://www.productmarketingalliance.com/signup/ (PMA Pro Member)?