Master Customer Support To Grow with Kristen Alanah
Welcome to Yoga Boss episode 171, "Master Customer Support To Grow with Kristen Alanah ."
When you have stellar customer support, your business is more profitable.
It is said that improving your retention rate with customers by 5% adds 30% profitability to your business.
Therefore it is vital for you to learn how to deliver an amazing customer experience.
On this episode of the Yoga Boss podcast, I am joined by the Profitable Yoga Boss Group Co-Coach Kristen Alanah.
In addition to being a coach, Kristen is director of customer support for a 50 million dollar company.
She brings her expertise in deliver customer support for your clients and your team.
IN THIS EPISODE YOU’LL LEARN:
-Definition of customer support
-Why stellar customer support matters
-What to do when customers are unhappy
-How to utilize the same skills to lead a team
-How to retain your team members
-Why customer support is the best part of business
Apply For The Profitable Yoga Boss Group: https://www.theyogabossgroup.com/profit2023
Connect with Kristen: https://kristenalanah.com/about
Podcast: https://kristenalanah.com/podcast
Book Recommendation: https://www.amazon.com/Unreasonable-Hospitality-Remarkable-Giving-People/dp/0593418573/ref=sr_1_1?crid=3I1RZ4DP6S2CC&keywords=unreasonable+hospitality&qid=1682273081&sprefix=unreasonable%2Caps%2C94&sr=8-1