How To Unlock Seamless Customer Experience (Live)

Seamless customer experience is more than continuity across devices — seams traverse channels, contexts, and time. Principal Analyst Jennifer Wise discusses how firms can remove damaging seams using data, design, and technology.

2356 232

Suggested Podcasts

Oxford University

Stakhanov

The Age and Sydney Morning Herald

Travis at SleepYogi.com

Mark Breedon

Martin Bailey Photography K.K.

Jennifer Mackey Mary