Raving Fans (Ken Blanchard)

Raving Fans: A Revolutionary Approach to Customer Service (Ken Blanchard) - Satisfied customers aren’t enough.  To thrive your business needs raving fans. - Customers count on your consistency.  After you disappoint them once it’s difficult to rebuild trust. - Focus on improving just 1%.  Tackle less of the problem, but be consistent with that “less”.   Send us books you want to hear featured via our survey at MotivationMinute.com!

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