Raving Fans (Ken Blanchard)
Raving Fans: A Revolutionary Approach to Customer Service (Ken Blanchard) - Satisfied customers aren’t enough. To thrive your business needs raving fans. - Customers count on your consistency. After you disappoint them once it’s difficult to rebuild trust. - Focus on improving just 1%. Tackle less of the problem, but be consistent with that “less”. Send us books you want to hear featured via our survey at MotivationMinute.com!