Leading with a Smile - Phil McKenzie, CEO Pacific Smiles Group

Phil McKenzie, the CEO of Pacific Smiles Group, the ASX listed (PSQ:ASX) dental services business is our final guest of Season 5. Phil joined Pacific Smiles in 2018, taking over the previously founder led business and completely reshaping the corporate culture. Many listeners may be familiar with Pacific Smiles given its listed nature, or as a customer of one of its 115 dental clinics around Australia.

Phil is a wonderful leader – someone who intertwines himself deeply within the business, understanding his own strengths and weaknesses and ensuring he is playing to the former and allowing other great leaders cover the latter. His previous experience running a 200 audiology clinics in the US, as well as leading Apple’s retail rollout in Australia, have given him wonderful lessons to apply to Pacific Smile. It has not been all smooth sailing though, a global pandemic tested his leadership, as it did to every leader around the world, and he gives great insights into how he and his team approached the various challenges as they were thrown up. Phil’s real strength is around galvanising teams, and this theme plays out over and over again through the episode. 

Here at TDM we are trying to create content relevant for both founders, leadership team and investor. Since our last series, you may have missed some of this, including Jess Bell Allens superb deep dive into what makes a great medical device business. This is sadly the last episode in this series, but we will be back in 2022.

In the meantime, the best place to find all of TDM content is on our website or across our social channels - you can follow TDM (linktr.ee/tdmgrowth) and host Ed Cowan (linktr.ee/eddiecowan) via the links

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