Being Proactive During Difficult Situations

When it comes to the four keys, one of the common themes in each is proactivity. To be proactive, a leader must anticipate change and engage challenging situations as they happen. Often we assume the maturity of a leader is based by how he responds to conflict; however, I submit the maturity of a leader is better captured by how he prepares for the possibility of conflict. As I discuss in this episode, quality leaders not only embrace difficulty, but train people to troubleshoot adversity. How you react can go a long way in leaving a positive impression and building loyalty among your clients and customers.  

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