4. How to 10x Your Business Using Customer Success w/ Emmanuelle Skala

On this episode of the Sales Hacker podcast, we talk with Emmanuelle Skala, VP of Customer Success at Toast.
What You’ll Learn:

  • How to organize and structure a Customer Success team with a specific focus on Customer Experience
  • The transformative moments in customer experience that driver customer delight
  • How to use NPS to improve revenue growth and reduce churn
  • The benefits of focusing on the post-sale moment
  • The importance of investing in Customer Success early in a company’s growth

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