4. How to 10x Your Business Using Customer Success w/ Emmanuelle Skala
On this episode of the Sales Hacker podcast, we talk with Emmanuelle Skala, VP of Customer Success at Toast.
What You’ll Learn:
- How to organize and structure a Customer Success team with a specific focus on Customer Experience
- The transformative moments in customer experience that driver customer delight
- How to use NPS to improve revenue growth and reduce churn
- The benefits of focusing on the post-sale moment
- The importance of investing in Customer Success early in a company’s growth