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How often do we look at the actions, thoughts and feelings of learners over time to better understand what they experience while they are working, using a learning management system, taking a course or seeking support and help? In this episode, I interview Jim Kalbach, author of Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams. Jim entered the design world as an information architect and has worked in various design-related consulting roles for large companies, such as eBay, Audi, SONY, Elsevier Science, LexisNexis, and Citrix. He is currently Head of Customer Success at MURAL.  WE DISCUSS: What a user experience map is and what it can include How to categorize and diagram actions, thoughts and feelings How to identify a user's feelings during an experience How experience maps foster important conversations How Jim got interested in experience maps Aligning experiences to the organization Choosing the right map for the problem Using constraints to understand a problem: point of view, scope and focus Five phase process for mapping Maps for learning experience design Tools for creating user experience maps Mental model maps TIME: 32 minutes RATE: Rate this podcast in iTunes TRANSCRIPT: Download the [Download not found]. RESOURCES: Mapping Experiences by Jim Kalbach Experiencing Information: Jim's website MURAL: Cool collaboration tool and where Jim works Touchpoint Dashboard: Customer journey management software Get smarter about online learning with articles, tips and resources delivered to your Inbox once a month. (function(d, s, id) { var js, fjs = d.getElementsByTagName(s)[0]; if (d.getElementById(id)) return; js = d.createElement(s); js.id = id; js.src = "//forms.aweber.com/form/66/775275066.js"; fjs.parentNode.insertBefore(js, fjs); }(document, "script", "aweber-wjs-v9wwc4idc"));