Season 2 - Episode 5: Reopening by Appointment (Espresso Shot)

Riverside County Department of Child Support Services (RivCoDCSS) provides information regarding office reopening on Monday, June 15th. Our office is slowly starting the process of reopening, and customers will now be able to speak to a Child Support Specialist in person (1:00). Customers now can schedule an appointment from our website to physically come into the office or set up an appointment via Skype (1:40). This change will be effective at all 3 of our branch locations Riverside, Indio, and Blythe (2:50). We are not accepting walk-ins at this time to ensure public safety and take the necessary precautions (3:20). There will be no appointment needed for Kiosk Payments (4:00). Our office also highly encourages the use of face masks and accommodations for social distancing (4:40). Safety is our top priority, and we want customers to feel comfortable knowing the area will be thoroughly cleaned and sanitized after each customer comes in (5:20). The in-person appointment option will be offered for those customers who feel ready to visit our office. However, all other communication options such as; LiveChat, Phone, and Customer Connect are still available (6:20). It is unclear how long we will continue to do business this way. Since we are still amid a pandemic most information is fluid and changes often, but the projected time is until Mid-September (8:00). We continue to encourage our customers to stay in contact with our office in whichever communication method best suits their needs (9:50). We want to encourage customers to continue reaching out to RivCoDCSS with any questions by phone, email, or on our LiveChat. Riverside County Child Support 866-901-3212

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