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NaTasha has worked for the Georgia Department of Family and Children Services since 2014, first as a caseworker and then moved in a resource development team member. We talk about what her job entails, how she came into doing this work, and her personal passion for customer service within her job with foster parents. The app she references is called House Party and it essentially allows group calls and during the calls you can play game together. My family uses it also and its a blast. As a side note: we discussed a term called CAPs or Corrective Action Plan but perhaps didn't explain it fully. In Georgia if a foster family violates a policy (either intentionally or accidentally) then DFCS can review and give that home a CAPS which is basically how the Department deals with issues that are policy violations NOT related to safety or abuse. For instance: I personally had a CAPs in 2015 for having my 11 year old foster daughter make her own pancakes for dinner and she complained to her worker about it. That was consider "food deprivation" and against policy so I had to take a training class related to food trauma and then the Department closed the incident out. A home is only allowed 3 CAPs before automatic closure so while it is a big deal, it also isn't a reflection of the home that they are being neglectful or abusive.  --- Send in a voice message: https://anchor.fm/fostercarestories/message