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There is no time where it is more critical to make a good impression than when you have a full and busy cafe. One of the main ways our coffee shops get filled is when groups meet at the shop. When groups of people come in to order, they bring with them a certain level of distraction and chaos that can easily slow things down and frustrate the staff and the customer. 

In today's episode we are bringing back a classic KTTS episode from year one that addresses what originally was a listener question regarding the tension and confusion around groups in the cafe. Originally aired in 2017, this episode is packed with practical takeaways and guidance on how you can make order out of chaos and maybe even look forward to those groups calling your shop home!

Related episodes:

• 271 : Why the Cash Register Controls Everything
• 122 : How to be a Cash Register Hero : 6 Essential Skills
• 339 : What Good Barista Training Produces
• 058 : Holiday Hospitality
• 254 : Holiday Hospitality Part 2

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