Phil Mershon, Author & Director of Experience at Social Media Examiner
"If you haven't walked away different then why did you go?"
-Phil Mershon Director of Experience
When you have a "culture of service" you are focussed on creating the best experience for your Guest (customer, employee, client, patient..) And Phil Mershon is leading in creating transformational experiences.
I think we need to think of the daily work more as an experience that we are creating. Entrepreneurs, Corporate Executives, Leaders-- we are all trying to convey a message and doing that by creating a great experience is a way to deliver Value. Phil writes in his book Unforgettable about this opportunity. We can all deliver better for customers/clients/employees if we concentrate on a quality and memorable experience.