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When we miscommunicate, most people readily forgive when we ask them to forgive us. After all, they themselves have misspoken and have little interest in throwing stones. This is especially so when they see us making an honest mistake. What drives people nuts is when they feel that we spoke or wrote something that was designed to hurt or offend them, and we have no intentions of owning up to it, apologizing, and correcting our error. Join Emerson and Jonathan this as they discuss this topic and some examples of what to do if we hurt someone long ago. Also check out a recent publicized example of an apology HERE.