Three essential components of highly effective listening
Highly effective listening is a conflict resolution superpower — it reduces defensiveness, diminishes extreme reaction, and increases open-mindedness. And it’s learnable. To be a highly effective listener, pay particular attention to these three essential components of great listening.
- Episode transcript
- The journal article
- Every conflict contains a bid to be seen
- Multitasking is bad for good listening
- The downside of copious note-taking
- Practicing transparency when overwhelmed by a long-winded talker
- Seeing the equal human in front of us
- Leading with our curiosity
- The downsides of setting ground rules at the beginning of a mediation
- Buy Tammy a coffee
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