Tough Conversations
A leader, initially described to his coach as clueless, confronts a hard truth about himself. In the process, he gains a four-step tool to guide him through tough conversations.
Core Concepts in this episode:
To convey a tough message and maintain a positive relationship:
1. Start with a full-stop. Act, don’t RE-act. Identify why this conversation is important.
2. Express intention. Say why you’re having the conversation and what your concerns are.
3. Be clear. Be simple. Identify what you wish were different specifically.
4. Attend to the relationship. At every step, even in the conversation, consider the other person.
Related Archive Categories:
Communication Skills
Management Skills
Relationship Skills
Related Tips & Episodes:
Combating Emotional Hijacks
Books to boost your skills in tough conversation:
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Thanks to all of you who are in touch and who post reviews. Much gratitude!
See you next month!