Feedback or a Rating?
While it takes a bit for Matt and Garrett to get the ball rolling at the start of today’s podcast, they do get going and with a great topic - rating systems. You know what they are, and likely use them yourself to rate your Door Dash or Grub Hub delivery driver. But how much can a five-star rating system actually tell us about something or someone?
Tune in as Garrett and Matt discuss our “5-star society” and how other options might tell us more about services and products, and anything else that we rate and review. They will also make suggestions for what strategies could be more helpful for Ninjas who want to grow their businesses.
And although this is episode 405, our hosts spend a little time at the end of today’s recording to acknowledge and celebrate the recent milestone of their 400th episode. They are so grateful to have you as listeners and are looking forward to another 400!
Ninja Selling has many opportunities for you to connect with amazing people on all fronts: join the Ninja Selling Podcast group on Facebook at Ninja Selling Podcast Facebook to share ideas, ask questions, and connect with more Ninjas. You can also leave a voicemail with your direct feedback at 208 MY-NINJA. And visit Ninja Selling Events for more information about upcoming open installations. Or if you're interested in taking your goals a step further, visit Ninja Coaching to check out all of our top-notch coaches. You can also search The Ninja Selling Podcast’s over 400 episodes for any that you missed or even by specific topic!
Episode Highlights:
- Do you want a 5-star rating or healthy feedback
- Create your own rating system
- Ask for feedback to improve your business
- Riches are in the niches
- Build a survey
Quotes:
“The question is, do you really want feedback on your business? Or do you just want a five-star rating? Because the two are different.”
“There’s no room to really tell the difference between someone who’s going to get the job done with expectations met, versus someone who’s going to make my experience a whole different world.”
“What if you… created your own rating system that wasn’t about ‘How can I market this out to people?’ but ‘How can I truly be better at what I’m offering in my services?’”
“Say ‘Hey, would you mind just answering a few questions? I’m curious to hear how your experience was.’”
“We live in a hyper-connected world. If you’re giving above five-star performances, people are going to share it.”
“You have these review systems and then you have just rating systems. And we kind of took rating systems and transferred them over to reviews. Like, if you go to a 5-star hotel, the expectation is way higher and so on the review side, it’s also going to be a little more strict.”
“If you’re able to turn certain things around for those people, sometimes they become your best raving fans because they get to see, ‘Hey, they listened to me, listened to my feedback, and changed the experience.’”
“The worst thing we can do is get feedback and do nothing about it.”
“I would encourage everyone to build some type of internal feedback survey that you can share with your clients.”
Links:
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Garrett
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Matt
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