93. Feedback can be hard to give and harder to receive. Here are techniques to do both better.
Feedback comes in many forms and oftentimes we aren’t even aware that it’s happening. In this episode, communication expert Lon Setnik, MD breaks down the basics of feedback, why cloaked or hidden feedback can be so dangerous, and critical skills for both delivering and receiving feedback.
Guest Bio: Lon Setnik, MD is a community emergency faculty at the Center for Medical Simulation.
Mentioned in this episode: The Awake and Aware Physician conference sponsored by Wild Health. Jan 13-15 Sedona Arizona. Use the code CONSCIOUSPHYSICIAN for 15% off (that’s 15% off the whole package – lodging, meals, the course)
Interested in one-on-one coaching? Learn more at roborman.com
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For full show notes visit our podcast page
We discuss:
- What is feedback?
- We need evaluation know where we stand;
- Feedback can be cloaked;
- The ground rules for feedback;
- Rob gets some feedback and we see see it’s dark underbelly;
- Why feedback is not mandatory;
- The three forms of feedback;
- The Advocacy Inquiry Molecule;
- Pendleton model for feedback;
- Self-feedback isn’t easy and usually poorly executed;
- Effective receiving of feedback is about the ‘what’ and not the ‘who’;
- Embracing your hypocrisy;
- Barriers to feedback.