Dial A for AI: Charter Boosts Customer Service with AI - Ep. 95
Charter Communications is working to make customer service smarter even before an operator picks up the phone. Charter Communications, also known as Spectrum, is using AI to improve their customer service and process data more intelligently. Senior Director of Wireless Engineering Jared Ritter took a break from his presentations at GTC Santa Clara to talk to AI Podcast host Noah Kravitz about Charter’s perspective on customer relations.