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Nate Jones is a plumber with Big Blue Plumbing in Alameda, CA.  Nate had a Crown Champion year in 2022, selling and installing over $700K in residential plumbing. Nate has an incredible background—from growing up a farm in Ohio to professional skater to a bartender for over a decade.  Looking for stability, he hounded Big Blue Plumbing’s owner, Paul Gerrard, who gave him an opportunity… an opportunity that’s been good for both men.

Nate loves what he does—helping people.  And he loves where he works.  Why?  He was quick to say: Big Blue Plumbing feels like family.  He’s happy there.  He enjoys who he works with and who he works for.  As a result, not only is he very productive; Big Blue Plumbing is a stellar company with many successful people.

In this latest episode of The Successful Contractor, Nate also shares his service call process, including how he… 

·        Quickly gains homeowners’ trust by getting “3 yeses” and a “thank you” within minutes of coming into the home.

·        Almost always can conduct a complete plumbing safety check.

·        Provides “probably too much information” to homeowners to help them make an educated decision about plumbing improvements.

·        Talks to homeowners about the value of replacing their water heater, as well as how he informs homeowners about the value of tankless systems.

·        Offers camera inspections on mainline sewer calls.

·        Sells the value of a club membership well beyond the discount.

·        Handles objections like, “But the part only costs THIS MUCH,” and “I think I want to get other bids.”

·        And so much more!

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family.  CertainPath builds successful home service businesses—and has for 25 years.  We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible.  Let us show you the way.  With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information. Thank you to our sponsors:

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