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Carl DiBene has had a wildly successful 30-year career in residential contracting. After serving 8.5 years as an Army Ranger, he graduated college and went to work for a contractor, who would become one of CertainPath’s first members in 1999. Carl would become the Director of Training for CertainPath in 2001, building the training for our organization.  His techniques are still taught today and are likely responsible for BILLIONS of dollars in residential home service sales.  

Carl then spent 15 highly successful years working with ARS, where he earned a reputation as a turnaround artist with struggling locations.  By the end of his tenure, he managed the entire western half of the US, which included $485 MILLION in sales and 31 locations.  Looking for a new challenge, Carl returned home to CertainPath, where today he’s a Strategic Business Advisor.  In this role, he visits CertainPath member locations, analyzing all areas of the business, and providing the owners with a plan on how to increase revenue, as well as profitability.

In today’s show, Carl shares how he evaluates companies, walking us through his process.  This interview is FULL of great nuggets for contractors.  Carl shares insights like how to…

·        Look at your P&L and immediately identify where you’re losing net profit.

·        Find inefficiencies in your company through an org chart review.

·        Evaluate when it’s the right time to add another manager.

·        Properly structure the recruiter role in a contracting company.

·        Find common mistakes ALL call centers seem to make—even in highly successful operations.

·        Immediately find calls when you don’t have any.

·        Truly evaluate your ad agency’s performance—and the tough questions you need to ask them.

·        Analyze whether your technicians are truly doing their jobs by looking at a few core KPIs.

·        Put a STOP to your technicians always going to the big box stores.

·        And so much more!

Show Notes

The Successful Contractor Podcast is a part of the CertainPath family.  CertainPath builds successful home service businesses—and has for 25 years.  We do it by providing contractors with a proven path to success, professional coaching, software solutions, and a member community of 1,100+ strong. Doubling your sales, with a 20% net profit, and an inspiring company culture is ALL possible.  Let us show you the way.  With CertainPath, Success is Made Certain. Visit www.mycertainpath.com for more information. Thank you to our sponsors:

Yellowstone Local.  Are you a home service company struggling to find experienced employees to hire? Then you need to schedule a meeting with Yellowstone Local, the undisputed leader in helping home service companies build high performing teams. Yellowstone Local doesn't just fill open positions; they shift your entire recruiting paradigm. Changing your brand into a magnet for amazing people and helping you hire people that embody your vision, your drive, and your commitment to excellence. With an intentionally extensive approach, you’ll have a partner that builds and executes the entire process for you, saving you time and money while getting the best results. So in an industry where your product is your people, don’t settle for less where it matters most. Visit Yellowstonelocal.com today and experience a different way to hire. For more information, contact Warren Lentz at (512) 962-2638 or warren@yellowstonelocal.com. 

Angi. Angi is one of the largest home services marketplaces that connects qualified service professionals to project-ready homeowners. With over 25 years of experience and a network of more than 250,000 pros, we have helped more than 150 million people with their home needs. For service professionals, we are the source for everything from new customers and revenue streams, to reviews, payments and perks. With homeowners today investing more than ever, countless projects need a pro to take them on. We make the connection. 

Dynamic Air Quality Solutions - Since 1982, Dynamic has been the leader in designing, manufacturing, and distributing IAQ products to the commercial and residential markets through authorized HVAC contractors. CertainPath members receive the exclusive value add Clean Air Defense System private label to drive your brand in the market you serve. Our commitment starts with support. We provide you with World Class Industry Leading technical and communications training, face to face and online. Become a Clean Air Defense System Indoor Air Quality partner and dominate your market! Visit WorldClassIAQ.com for more information.