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It can be hard to say no. But learning how to do so effectively is one of the most critical skills a CLO can learn. It reinforces the point that not every problem is a training problem. “Executives like the shortcut of, ‘I have an issue, put training program X together,’” said Greg Friedman, vice president of HR, organization and leadership development at Parexel, a Boston-based specialist in clinical drug trials. “And I think we need to be strong enough to say what result are you going for?” In this episode of the Chief Learning Officer Podcast, Greg talks about the perspective his background as an organizational development professional brings to the work of employee learning and what CLOs can do to set aside busy work to do what's meaningful. Greg also shares why culture change is risky ground for CLOs and how and why he’s rethinking performance management to focus less on ratings and more on meaningful conversation. Plus, co-hosts Mike Prokopeak and Justin Lombardo discuss the differences between learning, OD and HR and why they sometimes come into conflict. This episode of the podcast is brought to you by the Chief Learning Officer Symposium, the premier gathering for senior learning executives. The fall event takes place in Chicago from Oct. 14-16, 2019. For more information go to CLOsymposium.com. Podcast Producer: Jesse McQuarters.