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Something’s not working at work. Record-high stress and rock-bottom engagement show that pretty clearly. Across the board, workers are burnt out, disconnected and struggling to maintain work-life balance. Fortunately for employees, organizations and chief learning officers alike, there’s something that can be done. A culture of resilience is “a form of psychological immunity” and key to bouncing back from the inevitable effects of adversity, says Tim Mulligan, chief human resources officer at Seattle-based Vulcan, the umbrella company for a number of investments and projects created by late Microsoft cofounder Paul Allen. “It's our role as leaders in the business world to create an environment that is realigning conditions in a way that people are able to balance the stress level, be productive, to leave work every day knowing you got a lot of stuff done and to look forward to coming back to work the next day,” Tim said. In this episode of the Chief Learning Officer Podcast, we talk to Tim about Vulcan, the lessons he learned from twelve years at the San Diego Zoo as documented in his book “Roar: How to Build a Resilient Organization the World Famous San Diego Zoo Way” and how other companies can build a toolkit for resiliency.  Plus, co-hosts Mike Prokopeak and Ashley St. John talk with Tim about what a resilient leader looks like, why branding is so important in learning and development work and how simple, catchy phrases can be the difference between a good program and a great one. Podcast Producer: Jesse McQuarters Book: Roar: How to Build a Resilient Organization the World Famous San Diego Zoo Way