Hona: Transforming the Client Experience in Law Firms with Manny Griffiths
Are you curious about using AI in your law firm? In this podcast episode, Jim and Tyson interview Manny Griffiths, the CEO and co-founder of Hona (formerly known as Milestones), a legal tech company that uses AI to change the client management experience.
Hona was created as a way for client's going through the legal system to keep up to date on the progress of their cases. Manny shares about Hona as a “Domino's pizza tracker” type of system, where clients can know every aspect of their case and know where their cases are in the legal process. This stemmed from a personal story of being out of the loop in a case for months at a time, with no answers from his lawyer.
Hona really works to improve the client experience and ensures those going through the legal process always know the status of their case.
What makes Hona such a great product is that it includes every aspect of the client-lawyer interaction. The app includes basic communication, data collection (ie. basic personal information), billing and an AI chatbot that provides additional information on a case.
Manny speaks to the fact that AI is drastically changing the way lawyers do their work. Though there are some that are hesitant to adopt it in their own firms, those that are wanting to elevate their firms are using it. Manny talks about how other people are becoming eager to learn about Hona and provides demos on how the app was created and how it is used. This shows the popularity of AI within the legal field.
With the adoption of AI, the legal field is moving in a direction that many thought it would not go down. Simply put, the firms who are smart and take advantage of AI will prosper and the firms who are rejecting it will eventually go out of business.
Listen in to learn more!
Jim’s Hack: Respond to your YouTube comments and see more engagement!
Manny’s Tip: Pay college football players or college athletes to do a small commercial or snippet and then send it to your alumni that are a fan of that team. Great, fun marketing!
Tyson’s Tip: Use the Amazon smart plug to make life a little easier!
2:53 The motivation behind starting Milestones
10:06 The vision for Hona as a bridge between law firms and clients
11:18 Discussion of how clients can use the AI chatbot in Hona
19:03 Insights on the growing trend of niche AI startups in the legal tech space
21:28 Discussion on advancements in technology and legal knowledge
???? Watch the full video on YouTube here.
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