Healthcare + Systems + Risk + Design with Rob Lister — DT101 E122 | Design Thinking 101 | lystn

Healthcare + Systems + Risk + Design with Rob Lister — DT101 E122

Rob Lister is a designer in healthcare, creating meaningful experiences in many arenas, including medical device design, care delivery, service design, and population health strategy. His experience as a design leader at IDEO and AT&T, and his background as a mechanical engineer, inform a strategic and operationally focused approach to innovation in healthcare. We talk about service design in healthcare and using design thinking to innovate in the healthcare industry.

Listen to learn about:

>> The power of design thinking to rethink and reshape healthcare
>> Designing in complex systems
>> The unique challenges of designing within healthcare systems
>> Future Medical Systems’ work

Our Guest

Rob Lister is a designer in health care, creating meaningful experiences in many arenas, including medical device design, care delivery service design, and population health strategy. His experience as a design leader at IDEO and AT&T — and his background as a mechanical engineer — inform a strategic and operationally-focused approach to innovation in health care. He has collaborated with organizations ranging from pharma/tech giants (Eli Lilly and 3M Health Care), care providers (Stanford Health Care and SCAN Health) to early-stage medtech startups (Tusker Medical and Arrinex).

Show Highlights

[02:17] Rob offers appreciation for the DT 101 podcast.
[02:44] Rob’s design Genesis story.
[03:42] Starting as a mechanical engineer.
[04:08] Getting to work at IDEO.
[04:56] Rob’s passion for the healthcare industry.
[05:32] Leading IDEO’s medical products team.
[06:51] Rob’s brief interlude as the Director of Design at AT&T.
[07:01] Co-founding Future Medical Systems.
[07:44] Using design thinking in the healthcare industry.
[09:04] Working with the nurses on medication safety practices at Lucile Packard Hospitals.
[10:36] Medication injury is a massive, systemic issue in healthcare.
[13:40] The role of communication in systems’ breakdowns.
[17:08] The designer’s blessing.
[18:35] The evolution of service design from product design.
[22:24] Design thinking’s effect on risk mitigation design.
[22:50] The importance of co-designing in service design.
[23:43] Prototyping in real time at the point of care.
[24:03] Rob’s three pillars of design thinking.
[24:56] Future Medical Systems’ “micro pilots.”
[25:53] Finding less risky ways of creating change within a system.
[27:24] Rob talks about one of his healthcare dream projects: what happens after discharge when patients go home?
[31:42] A Miro Moment.
[33:00] Dawan asks Rob to talk about some of his other dream projects.
[33:32] How do we find ways of better involving family members in a patient’s care?
[34:32] Creating better frameworks around patient informed consent.
[34:59] Involving nurses more in decision making.
[36:44] Rob offers gratitude for nurses.
[38:05] Where to learn more about Rob and his work, and advice from Rob for those who might want to get into designing for healthcare.