It’s Always the Wi-Fi
Users are always going to blame the connectivity medium for issues and we just have to accept it. In this episode, Sam Clements, Shannon Cranko, and join Tom Hollingsworth to discuss why users are adamant that the wireless is the problem when it’s always something else. They discuss why IT professionals should focus less on blame shifting and more on creating an environment that provides resolution even if it’s not their problem. The episode wraps up with suggestions for professionals to create an environment better suited to meeting user expectations.
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