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While New Yorkers have dedicated their energy to fighting the novel coronavirus (COVID-19) epidemic, it is easy to forget about the ongoing problems many across the city are suffering from — and the fact that, for many, those problems have been worse in the last few months. It also has us thinking anew about what it means to be a human services essential worker in this moment. Our guest, Ariel Zwang, CEO of Safe Horizon, says it is time to address systemic failures throughout the human services sector, the way these services have been defunded over time, and the way nonprofits interact with police departments, the government, and the people they serve.