Ep. 7 - What we can learn from Nordstrom's.
Great customer service is first providing a minimum acceptable level of service, then adding a wow! If you are interested in learning more about what donors like be sure to get this free interview series on why donors give. Hear from major donors in their own voices talking about why they give. https://tinyurl.com/donorsecrets --- Send in a voice message: https://anchor.fm/clark-at-major-gifts-fundraiser/message
