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At work, we often diminish the importance of feelings – our own or those of others. We think, “I don’t have time for that” or “That’s silly.” But feelings don’t disappear just because they’re inconvenient. And, when unacknowledged, their impact can be severe. This month, two coaches discuss the difficulties of managing “the human element.” Related episodes: Building Empathy Building Emotional Intelligence Coaching Your People Compassion During Change Dealing with Emotional Responses