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We all know folks in the service industry work entirely too hard. But when you're the sole cockswain on the sinking ship that is the Manhattan Transit Authority, you become a legend: Ericka, patron of tubes, keeper of metro cards, slayer of delays. We all love Ericka. Also in today's episode, Jess tackles what it means to be chicken soup, and how you can too.  We now have a Facebook group! Find us at Everyone's a Critic with Jess and Jonathan. It's the one with the lemon.