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From digital and in-store experiences to overnight product delivery to customer service, customer expectations keep rising—forcing retailers to continuously adapt. As businesses of all sizes face a new competitive landscape, the pressure to innovate fast, operate flexibly, and cultivate “customers for life” has grown. Tune in as Deloitte transformation leaders discuss how organizations can evolve to address emerging retail and technology trends. The conversation will cover strategies for unifying and elevating omnichannel engagement, creating more personalized customer experiences, and taking loyalty programs to the next level. Discover ideas for aligning your operations, your workforce, and intelligent technologies so you can boost efficiencies and take advantage of new opportunities as they arise. Learn how intelligent solutions such as AI-enabled inventory management and click-and-collect capabilities can help you make an impact in both the back office and the front office, but also learn about some tech trends that are more myth than reality. We’ll ask Deloitte’s Marcela Cordero, Sean Carnrite and Duncan Stewart for their take on The Kinetic Enterprise: Getting Ahead of Retail Trends to Create Customers for Life.