#47: Shirley King - Loyalty Program Manager, IHG Rewards Club a Kimpton Inner Circle
Shirley King has been designing, developing and building loyalty programmes for a luxury boutique hotel brand within IHG Group, including the "Kimpton Hotels Inner Circle" as well as the "IHG Rewards Club" for over twenty-five years. In this episode of Let's Talk Loyalty, we discuss some of her award-winning programme elements, key principles of creating extra-ordinary experiences for top tier members, as well as some exciting and inspiring updates for her career at a very challenging time for the travel industry globally. Show Notes: 1) Shirley King - Loyalty Program Manager, IHG Rewards Club a Kimpton Inner Circle 2) Kimpton Boutique Hotels 3) Skift - Daily Travel Podcast 4) The Points Guy 5) One Mile at a Time 6) Flyer Talk
