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How many times have you called a company or a bank and had to deal with ma’ane koli, or an automated answering service? Today we’ll learn words and terms you’ll be hearing while waiting online, plus a tip how to quickly reach a real live customer service representative. New words a expressions: Ma’ane koli – Automated Answering Service – מענה קולי Kol, koli – Voice, vocal – קולי Hu ana – He answered –הוא ענה La’anot – To answer –לענות Le-ivrit na lehakish 1 – For Hebrew press 1 –לעברית נא להקיש 1 Ana, Na – Kindly –אנא, נא Na hakesh, Na lehakish –נא הקש, נא להקיש Lesherut lakochot – For customer service –לשירות לקוחות Le-siyum hakishu sulamit – To end press star –לסיום הקישו סולמית Le-Siyum – To end – לסיום Sulam – Ladder –סולם Sulamit – Hash key – סולמית Le-sherut lakochot – For customer service – לשירות לקוחות Meyda – Information –מידע Ul-meyda (Ve-le-meyda) – And for information – ולמידע Lintsig sherut hakesh – For a customer service agent press –לנציג שירות הקש Li-tmicha technit – For technical support –לתמיכה טכנית Tmicha – Support –תמיכה Hu tamach – He supported – תמך Hu tomech – He supports –תומך Litmoch be-mishehu – To support someone –לתמוך במישהו Tmicha technit – Technical support –תמיכה טכנית   Want to see more Hebrew gems? Like Streetwise Hebrew on Facebook and Instagram.Want Guy to talk about a pressing Hebrew issue? Find him at StreetWiseHebrew.com or follow him on Twitter.