TEI 294: Crafting Customer Experience and Innovation with The CEO’s Time Machine – with Geoff & Zoe Thatcher
What product managers need to know to create powerful customer experiences The experience that customers of our products encounter impacts the value they find in our products. The customer experience is intertwined with customers’ perceptions of value. To explore customer experience, I talked with two people who design the customer experience for theme parks, zoos, […]
