Sarah Armstrong on the Business of People
Our special guest this week is Sarah Armstrong, CEO of Trend Health Partners and my good friend from over the years. Sarah has always shown me kindness and postivity. Being in the business of people is built into her and with this episode we found out some of the "why". Sarah opened up to us and walked us through her incredible journey. Like any journey it's full of amazing highs and really low lows. Through it all Sarah persevered and even changed Ben's mind on payor relationships. It's a must listen podcast for this season.
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Chapters
03:01 Payment Integrity and Communication Challenges
07:14 Making Small Changes in Healthcare
10:39 The Attitude Towards Fixing Healthcare
23:28 Personal Loss and Suffering
31:19 The Power of Empathy and Support
36:10 Embracing the Good and the Bad in Life
43:22 Leadership through Individual Connections
46:05 Showing Up for Others
48:11 Embracing Work-Life Fluidity and Authenticity
50:08 The Constant Pursuit of Improvement as a CEO
55:24 Engaging in Conversations about Healthcare and Revenue Cycle Management
