lystn

Join Erik and myself on this process oriented conversation. Our guest, Robert Sebestyen truly delivers a ton of valuable insights on this topic and brings a fresh perspective to some of the ways that processes can bring both the sales and service side of the house together to deliver a better experience to the buyers and owners!  One of my favorite quotes by W. Edward Deming, says that if you cannot describe what you’re doing as a process you don’t know what you’re doing and I really believe in that. When you consider what goes on in the dealership from selling to servicing a vehicle after the fact, having a set road map on how to get from point A to point B is crucial to offering consistency and building a true differentiator in your market.  During this session we uncover the value of having a process even if it’s not a good one versus not having one at all or as we debate thinking that you don’t have one, because whether you think you do or don’t a choice is always being made.  Make sure to tune in and uncover some of the nuggets on this deal…  Here is how you can get in touch with Robert:  LinkedIn: linkedin.com/in/robert-sebestyen-81a539119   Email: robert@gravitationalbusiness.com  Twitter: juliussewclean  Phone (843)345-6172 Website: gravitationalbusiness.com    Also, don’t forget to check us out at our website and on the following  platforms:  Website: www.dealertalk.biz   Facebook: https://www.facebook.com/Dealertalk/  Instagram : @dealertalk YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber  twitter: @talkdealer  Thank you for tuning in and as usual we will TALK later!