Is Your Hospital Toxic? | The Critical Role of Psychological Safety
Psychological safety is a crucial factor in creating a healthy and effective workplace. It involves a shared belief that the team is safe for interpersonal risk-taking. This episode delves into the intricacies of psychological safety, particularly in high-stakes environments like medicine. We explore how rigid hierarchies, cultural biases, incivility, and unrealistic expectations can hinder psychological safety and how fostering a culture of openness and vulnerability can lead to better team performance and resilience. We explore various strategies to enhance psychological safety, including setting clear expectations, modeling vulnerability, and showing gratitude. Finally, we provide actionable tools for leaders to create a psychologically safe team environment.
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Guest Bio: Kim Baumbach, MD is an Assistant Professor of Emergency Medicine at The Ohio State University and Assistant Director of the Kiehl Resident Wellness Endowment
We Discuss:
- What is “psychological safety”?
- Google's Project Aristotle
- Why psychological safety is important, even on a SWAT team
- Threats to psychological safety
- The Korean Air Crash of 1997
- Contributors to trainees feeling psychologically unsafe
- Collegiality between specialties and its impact on psychological safety
- The Psychological Safety Scale
- Six key leadership behaviors to create a culture of psychological safety
Mentioned in this episode:
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4 Free Resources specifically designed to address pain points in medical practice
Scripting your least favorite conversations. The Driveway Debrief. My 4 favorite documentation templates. The quick and dirty guide to calling consults.
