EP 38 - Neal Kent - Contact Center Compliance | All Things Telesales

EP 38 - Neal Kent - Contact Center Compliance

SUMMARY
Neal Kent talks about the rules and regulations of using call lists, auto-dialers, landlines, and texting and calling mobile devices when contacting prospects. Understanding the nature of the platform you are using to dials can prevent a lawsuit and keep you and your business compliant. Join Neal Kent as he delves into the state of call centers during Corona (COVID-19) and helping call centers stay compliant during this time. Neal Kent is the Director of Consulting and Compliance Solutions for Contact Center Compliance.

QUOTES

When you place a prospecting call, you know you have good intentions, but does the consumer, does that prospect on the other side understand who you are. – Neal Kent
Compliance cost a little bit of money, non-compliance will cost you a lot of money and could be game over – Neal Kent

KEY POINTS

The dos and DON’Ts of engaging in customer contact. Call the people you can, don’t call the people you shouldn’t.
Buying leads to inquiry expirations.
The benefits of having a compliance system in place and the documents of proof.
Known risks and unknown risks.
The state of call centers during Corona (COVID-19)
Adding TCPA language to prospects who opt-in.

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ABOUT JAKE LYNN
Jake Lynn is a leading authority on telesales. He is the host of the Top 50 Podcast, “All Things Telesales."

His thought leadership has been instrumental in helping guide some of today’s most elite insurance call centers. Funny and dynamic, Jake is passionate about helping phone-based sales professionals truly smile and dial.

Setting the standard for teletraining for the insurance industry, Jake teaches agents to serve not sell with PEG (Praise, Empathy, & Gratitude) and to always put Compassion Before Commission.

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