"Because I Said So" | The lowest common denominator of communication
How do you handle your authority being challenged under stress? Even minor communication missteps in high-pressure environments like medicine can create lasting rifts and missed details. While the instinct to push back is strong, it's rarely the best response.
We share a story of miscommunication between a resident and a nurse, highlighting the importance of humility and inquiry in clinical settings. We examine why leading with curiosity instead of ego can save time, build trust, and improve patient care.
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We Discuss:
- Because I Said So
- Cherubic Buddha vs Grumpy Gravel
- You May Feel Frustrated, That's OK
- Pushing vs Pulling
- Tell Me What You're Thinking
- The Three Reasons Why a Nurse Might Question a Doctor's Order
- Why Inquiry Saves Time and Improves Care
- The Other Person's Special Knowledge
