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Complaints are an unfortunate but inevitable part of working in human resources. But not all employers know how to handle complaints and investigations into those complaints, and unprofessional or callous complaint processes can sour any workplace.

In this episode, Alishia Young, Xenium’s Director of HR Services, joins Brandon Laws to discuss employee complaints and the steps every HR professional should take to address them. We’ll cover common grievances, what you should and shouldn’t document, and how to know when it’s time to ask a third party to step in.

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