Why Agencies FAIL - Your missing secret to 10x revenue (Alex Booth)
In this episode of E-coffee with Experts, our host Ani Hoang sits down with Alex Booth, an experienced entrepreneur, to discuss what sets client success apart from customer service and account management.Alex reflects on his shift from corporate work to creating a business centered on guiding clients and building strong relationships.They explore why staying connected to client goals is essential, how data can guide better choices, and how teamwork across departments improves retention and satisfaction.The conversation covers mistakes agencies often make and the qualities, like empathy and ownership, that define great client success managers. Get access to 250k+ link connections and build your website authority with us: https://www.digitalwebsolutions.com/In this episode, we discuss:00:00 - 01:51: Introduction 01:51 - 02:34: What is life like working at Microsoft and Amazon? 02:34 - 05:13: How do corporate skills help their business? 05:13 - 06:58: Is client success the same as account management? 06:58 - 10:33: Client success involves strategy, not just upsells 10:33 - 14:50: Don’t neglect big goals for small fixes 14:50 - 20:07: Comparing client success challenges at big vs. small companies 20:07 - 20:46: Delegate client relationships to trusted staff to focus on selling and leading 20:46 - 23:40: Client success tips for agency and business owners 23:40 - 24:47: How they used bad feedback as a project manager to improve 24:47 - 26:01: How to balance work with a good life 26:01 - 26:22: Outro CONNECT WITH ALEX BOOTHhttps://www.linkedin.com/in/alexander-booth-huckleberry/https://getcsm.com/https://consulthuckleberry.com/ Subscribe to Digital Web SolutionsWebsite: https://www.digitalwebsolutions.com/Facebook: https://www.facebook.com/digiwebsolInstagram: https://www.instagram.com/dws_global/LinkedIn: https://www.linkedin.com/company/digital-web-solutions.
