Planning for the Unplanned: The Soft Touch to Health Care Collections
Confusion and a lack of understanding associated with health insurance coverage can leave the most financially responsible patient with a surprise bill in the mailbox. That’s why accounts receivable management employees who work in this space need special training and the appropriate level of empathy to work with consumers who may be sick, recovering from surgery or unaccustomed to unpaid bills. In this episode of ACA Cast titled “Planning for the Unplanned: The Soft Touch to Healthcare Collections,” ACA’s Education and Membership Director Harry Strausser III engages in a lively discussion on this topic with Irene Hoheusle, Vice President of Collections and Education at Account Recovery Specialists Inc. in Wichita, Kan. Support the show (http://www.acainternational.org)
