Churn Buster- Step in the Shoes of Your Customer
In part 2 of this special episode, Kristen LaFrance, Head of Community & Growth for Churn Buster, the #1 tool for recovering failed payments and preventing involuntary churn for subscription e-commerce & SaaS brands, continue to share insights on how subscription businesses can use psychology to retain more customers.
In Part 2, Kristen Breaks down each of the major subscription categories: Replenishment, Access, Curation; She breaks down the customer psychology for each category, and then she Breaks down the specific tactics to combat each challenge.
Join us while Ramon Vela interviews Kristen in Part 1 of this episode and listen to her share the inside story of a brand.
For more on Churn Buster visit: https://churnbuster.
Gorgias - Gorgias.link/story
teelaunch - teelaunch.com/story
Retention Science - RetentionScience.com
teelaunch - teelaunch.com/story
Retention Science - RetentionScience.com
