Pete's Points Flash Briefing Episode 1010 - Disney's GLS 8 - Service - Go on Trips
Pete Blank, former Disney University leader, shares information this week all about Disney's Great Leader Strategy #8 - Expand and Act upon Knowledge and Experience of the Best Service available anywhere! The sub-tips for this are:
- Go on best-practice trips
- Stay current with industry/business trends
- Aggressively solicit input regarding the service provided by your team and your competitors
- Encourage team members / leaders to benchmark while on vacation and recognize the contributions they bring back
- Consistently ask yourself if you have the best service in the business
