96: "Are You Undervaluing Your Customers?" with Bain a Company's Rob Markey
Listen to this thought-provoking discussion between Michael and Rob Markey, Bain and Company's partner. Rob Markey, a partner and director at Bain a Company and the founder of the firm’s Global Customer Strategy and Marketing practice. He is a co-author of The Ultimate Question 2.0 and is the host of the Net Promoter System podcast. He is based in New York. https://www.firmsconsulting.com/
